FirstHand
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Privacy Policy

Your privacy is important to us. This policy explains how FirstHand collects, uses, and protects your information.

Last updated: June 13, 2025

Information We Collect

Information You Provide

  • Email Address: When you subscribe to our newsletter
  • Contact Information: When you reach out through our contact form
  • Feedback: Comments or feedback you provide about our content

Information Automatically Collected

  • Usage Data: Pages visited, time spent, click patterns
  • Device Information: Browser type, operating system, IP address
  • Cookies: Small files stored on your device for site functionality

How We Use Your Information

  • Newsletter: Send you weekly insights on digital banking and fintech
  • Communication: Respond to your inquiries and feedback
  • Analytics: Understand how visitors use our site to improve content
  • Legal Compliance: Meet legal obligations and protect our rights

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in these limited circumstances:

  • Service Providers: Third-party services that help us operate our website (email delivery, analytics)
  • Legal Requirements: When required by law or to protect our legal rights
  • Business Transfer: In connection with a merger, sale, or transfer of assets

Data Security

We implement appropriate security measures to protect your information:

  • Encrypted data transmission (SSL/TLS)
  • Secure data storage practices
  • Limited access to personal information
  • Regular security assessments

Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal data
  • Unsubscribe: Opt out of marketing communications at any time
  • Portability: Request transfer of your data to another service

Cookies Policy

We use cookies to enhance your experience:

  • Essential Cookies: Required for basic site functionality
  • Analytics Cookies: Help us understand site usage (Google Analytics)
  • Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, though this may affect site functionality.

Third-Party Services

Our website uses the following third-party services:

  • Google Analytics: Website analytics and usage tracking
  • Email Service Provider: Newsletter delivery and management
  • CDN Services: Content delivery and site performance

These services have their own privacy policies governing their use of your information.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information.

Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy or as required by law:

  • Newsletter subscribers: Until you unsubscribe
  • Contact inquiries: Up to 3 years for customer service purposes
  • Analytics data: Aggregated data retained indefinitely

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on this page
  • Sending an email to subscribers (for significant changes)
  • Updating the "Last updated" date at the top of this policy

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

Questions about your data?

We're committed to transparency about how we handle your information. If you have any questions or concerns, please don't hesitate to reach out.

Contact us about privacy →