FirstHand
My attempt to chronicle the evolution of digital platforms in banking and adjacent markets—from the inside of a $300B global bank.
Former President & CDO • Led digital transformation serving 200M+ customers •Read my full story →
Featured Insight
Deep dive into the latest trends shaping the digital banking landscape
The Republic of Trust: India’s New Covenant with its Builders
India’s regulatory state did not vanish with liberalisation; it fragmented. What was once a visible apparatus of control evolved into a dispersed web of approvals, filings, inspections, and digital obligations that quietly shape the cost of doing business. Designed originally to manage scarcity and risk, these systems accumulated through inertia rather than intent, weighing most heavily on small and mid-sized enterprises. Recent reforms—from MSME reclassification and labour code consolidation to the rollback of Quality Control Orders and regulatory rationalisation—signal a deeper shift underway: a move from suspicion to trust, from control to scale. The emerging regulatory architecture is not about less governance, but better governance—disciplined, proportionate, and aligned with the tempo of a modern economy.
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Topics I'm Following
These are the areas I'm actively tracking and documenting as they evolve and reshape the financial landscape.
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About Me
I'm Akhil Handa, and I've spent the last two decades working in digital banking and financial services. Most recently, I served as President & Chief Digital Officer at Bank of Baroda, where I led digital transformation initiatives across 25 international markets, helping serve over 200 million customers.
I use FirstHand to share what I've learned about the evolution of digital platforms in banking. Having worked at institutions like JPMorgan and contributed to digital finance policy, I try to offer practical insights on where the industry is headed.






